Returns & Exchanges
At Pairs, we want you to be completely satisfied with your purchase; if your new items aren't a perfect fit, you can return or exchange them within 30 days of delivery. All returned items must be in their original, unworn condition with tags still attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing